Complaints Procedure

At Dixon Health, we truly value your feedback – it helps us provide the best possible care and service for our patients. If you ever have a concern or complaint, please let us know so we can put things right as quickly as possible.

1. Talk to us first

Most issues can be resolved easily and informally. Please speak to your clinician or a member of our reception team and we will do our best to get to the bottom of things immediately.

2. Making a formal complaint

If your concern remains unresolved, please do so in writing (by email to admin@dixon-health.co.uk or by letter) addressed to the Clinic Manager. Please include as much detail as possible regarding the incident or concern.

  • We will acknowledge your complaint within 3 working days.
  • We aim to provide a full response and resolution within 10 working days.

3. If you feel your issue has not been resolved

If you are not happy with how we have handled the situation, you can contact the General Chiropractic Council (GCC) for independent advice:

We appreciate your feedback and are committed to resolving any concerns with care, respect, and understanding. Thank you for helping us maintain our high standards of care.